MOE ICT Helpdesk

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The Information and Communication Technology (ICT) Helpdesk has been established to provide schools with a single point of contact for all their ICT support and assistance needs.
Help is available with issues ranging from ICT policy advice through to technical support. The service is free to schools. The FAQ section has useful info so check that out as well.

When contacting the helpdesk, you will be asked for the following;
  • School ID number
  • School name (confirmation)
  • Your name
  • Email address
  • Phone number
  • Product you are requesting support on
  • Serial number/s of any hardware (if available)
  • Description of your problem

Toll-free telephone:
0800 CALLICT (0800 225542)
Telephone:
09 356 3167
Email:
callict@tki.org.nz
Hours of operation are from 8:00am to 5:00pm (Monday to Friday), excluding national public holidays.